At Wonder Wear Shop, we want your shopping experience to be as magical as Cinderella’s ball! If your Disney-inspired items don’t spark joy like they should, our fairy godmothers are here to help with returns and exchanges.

Magical Return Details:

  • ⏳ Return Window: 15 days from delivery date
  • 📦 Return Condition: Items must be unworn, unwashed, with original tags and packaging
  • 🚫 Non-Returnable Items: Slippers (for hygiene reasons), keychains (if personalized), and sale items marked “Final Sale”
  • 💖 Exchange Option: Available for most items within 30 days

Enchanted Return Process

Step 1: Contact Our Fairy Godmothers

Send your return request to [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Return Request:

Subject: Return Request for Order #12345

Dear Wonder Wear Shop,

I would like to return the following item from my order #12345:

Item: Disney Princess Hoodie (Size M)
Reason: Size too small
Preference: Exchange for Size L (if available) or refund

Please let me know next steps. Thank you!

Best,
[Your Name]

Step 2: Pack Your Items Securely

Place items in their original packaging (or similar protective packaging) with all tags attached. Include a copy of your order confirmation.

Step 3: Ship Your Return

Send your package to:

Wonder Wear Shop Returns
482 Center Avenue
Fresno, US 93721

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Fairy Dust

Once we receive and inspect your return:

  • 🔄 Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • ⏱ Processing Time: 5-7 business days after we receive your return
  • 📬 Notification: You’ll receive an email when your refund is processed
  • 💳 Bank Processing: Additional 2-5 business days may be needed for the refund to appear in your account

Exchanges: Bibbidi-Bobbidi-New!

For exchanges:

  1. Follow the return process above
  2. Specify the replacement item you’d like in your email
  3. We’ll ship your new item once we receive the return (standard shipping rates apply for the new item)

Note: If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

International Returns

For our magical customers outside the US:

  • ✈️ You’re responsible for return shipping costs and any customs fees
  • 🌍 Refunds will be issued in USD and may be subject to exchange rate fluctuations
  • 📝 Please mark the package as “Returned Goods” to avoid customs charges

Pro Tip from Our Fairy Godmothers: Consider using a trackable shipping service for your return – we can’t be responsible for items lost in transit back to us!

For any questions about our returns policy, contact our customer service fairies at [email protected]. We’re here to make your experience as wonderful as a Disney happy ending!